Connectivity Troubleshooting Guide for both USB 2.0 and USB 3.0 Cameras

Tether Tools was very kind to allow us to share this article on troubleshooting tethering problems that might arise:

Few things are more frustrating than being ready to shoot, but getting stopped dead in your tracks when a tethered capture session is not cooperating. With this easy-to-follow guide you’ll be able to troubleshoot any tethered connection so you can get connected and shooting in no time.

  • Confirm software compatibility.

First, make sure that your software supports your camera make and model for tethered shooting.

Confirm software and operating system support for your camera »

  • Download the most recent version of your software.

Software doesn’t always auto-update so make sure your software is installed correctly and all current updates have been made.

Lightroom for Mac OS updates »
Lightroom for Windows updates »
Capture One Pro for Mac OS updates »
Capture One Pro for Windows updates »
DarkRoom⦁ HYPERLINK “”⦁ updates »
SmartShooter⦁ HYPERLINK “”⦁ updates »

  • Ensure your camera’s firmware is up-to-date.

If you are not familiar with updating your camera firmware, please view these links for the latest firmware updates:

Canon »
Nikon »
Sony »
Panasonic »
Phase One »
Hasselblad »


Getting started:
⦁ Turn on your computer and login. Keep camera powered off.
⦁ Securely connect your cable at both the camera and computer ports.
⦁ Open tethering software you will use to receive images.
⦁ Start tethered capture session in software.
⦁ Turn on the camera. Software should detect connected camera.
⦁ Begin shooting to see images appear in software.

Connection issues:
If your connection was working during a tethered capture shoot but has dropped, here are steps to recover from a dropped connection:
⦁ Turn off the camera.
⦁ Ensure that your cable is snug and secure with Jerkstoppers at both the camera and computer ports.
⦁ Disconnect the camera from the computer.
⦁ Close software and restart the software.
⦁ Open software.
⦁ Reconnect the camera.
⦁ Turn on the camera and try tethered shooting.
If this sequence does not work, please restart the computer and repeat the Getting started process from above.



Ensure your camera’s sleep mode is turned off.

  • The computer needs to recognize the camera at all times during a tethered shoot. If your camera goes into sleep mode, the computer may not recognize the connected camera and cause the tethered connection to drop.

Nikon users: remove the memory card out of your camera.

  • When shooting tethered with Nikon cameras, the images are not written to the memory card in the camera; they bypass the card and are written to the computer’s hard drive in the folder you designate your images to be saved. If you have a card full of data, or a card in your camera at all, it could interfere with the data transfer. It’s best to simply remove it.

Tethering long distance.

Check battery charge.

  • If your camera battery charge is low, you may find that tethering connections drop frequently. To ensure a solid connection, replace with a freshly charged battery or utilize Tether Tools Case Relay Camera Power System for uninterrupted power.



Lightroom tethered camera support »
Lightroom troubleshoot tethered capture »
Phase One support »


Dropped connections or no connection at all with a USB 3.0 camera and digital back?

If you are having trouble connecting your DSLR USB 3.0 camera to your computer using tethering software such as Lightroom, Capture One or other tethering software programs you’re not alone. The core issue is that computer manufacturers, mostly to be as efficient with power as possible, are either under powering or dynamically powering their USB 3.0 ports. These challenges are affecting some of the most popular cameras on the market, including USB 3.0 cameras from Nikon, Canon, Phase One, Mamiya Leaf, and Pentax.

As a solution, we recommend the TetherBoost Pro which conditions the line and regulates the power from DSLR/Digital Backs to the computer, eliminating these limitations and allowing your tethered connection to operate up to full USB3 speeds for tethering connections from 15 to 65 feet without any loss in signal. The TetherBoost Pro also features the TrueConnect LED indicator which ensures signal connectivity between a photographer’s DSLR, Mirrorless or Digital Back camera and a computer.

USB 3.0 tethered connection setups at distances from 15 to 65 feet.

  • All setups read left to right, beginning with the camera and ending with the connection to a laptop. You’ll notice the 48′ and 65′ setup require more than one of the same item, as an example you’ll need two USB 3.0 Active Extensions in the 48′ setup and two TetherBoost Pros plus three USB 3.0 Active Extensions to achieve the 65′ setup.


Power your connection.

  • The TetherBoost Pro set ups should work as shown without adding Power to the line. However, adding power to the line will help maintain camera and computer power, by not draining your device batteries, but rather pulling power from an AC or USB battery pack.

Need this Connectivity Troubleshooting Guide on-the-go? Download the PDF here: Connectivity Troubleshooting Guide

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Beau Photo Supplies Inc.
Beau Photo Supplies Inc.