Beau Photo Policies, Terms and Conditions
WHY SHOP AT BEAU?
Bottom line – we are here to assist you. It doesn’t matter if you are running your own photography business, are a photographic artist, a student getting into photography or someone who found an old film camera and want to start using it. We want to help you decide what is best for your needs. No hard sales tactics here. If you don’t see a particular item on our site, don’t hesitate to contact us as special orders are what we do best and often.
ONLINE ORDERING
• All prices are in Canadian dollars and they do not include any applicable taxes or shipping.
• We do our best to keep our online prices up-to-date. If an item is mis-priced we will notify you immediately with the correct pricing so you may chose if would still like to place your order at that price. We are not liable for pricing errors.
• All online orders will be confirmed and shipped out within 24-48 hours unless an item is currently out of stock. We do not ship on weekends.
• A tracking number will be sent to your email with all purchases.
• Extra shipping insurance is available upon request, please contact us for information before you place your order. If you refuse insurance on your shipment, Beau Photo Supplies is not liable for any loss or damage that may occur to your equipment during shipping.
• We use “Verified by Visa” ,”MasterCard SecureCode” and “American Express SafeKey ©” through TD Merchant Services to make sure your personal and credit card information is safe and secure. We do not have any access to your credit card information for online purchases.
• In order to quickly complete purchases, we ask you for your name, phone number, email address, mailing address and credit card information. At this point we are only shipping to the same address as indicated on the credit card.
• The cardholder must be present with valid ID for any store pick-up orders. We will contact you when the order is ready for pick-up.
RENTALS
Deposits
All rentals require a deposit equivalent to the replacement cost of the equipment unless an account has been established with Beau Photo. Deposits must be left before the equipment is picked up and can be made by cash, certified cheque, Visa, M/C, American Express or Interac. Credit cards will only be accepted if the credit card holder is present.
Insurance Requirements
The equipment is not covered by Beau’s insurance once it leaves the premises. The renter is responsible for loss or damage – accidental or otherwise – to the equipment due to negligence, theft, improper installation and/or operation of all rented equipment. The renter will be billed for all repairs or full replacement cost for new equipment. Beau Photo reserves the right to request proof of adequate insurance coverage for the equipment being rented. In the event of loss or damage to the equipment, additional charges for lost rental revenue may be applied.
Please see the Rental page for more information regarding additional Terms and Conditions and COVID-19 procedures.
CONSIGNMENTS
CONSIGNMENT PURCHASES
We do our best to make sure all items sold on consignment are in good condition and in proper working order (unless otherwise noted). We offer a 30 day warranty against any defects. We strongly suggest that you use your purchase before the 30 days are up to make sure that it is working condition. Please note: we do not take consignments back in the case of buyer’s remorse.
INCOMING CONSIGNMENTS
• A list of items you would like to consign should be emailed to film@beauphoto.com. We will promptly reply to let you know which items would be a good fit for the store. Once determined, an appointment will be set up.
• Due to COVID-19, all new consignments will be taken by appointment only. If possible, we ask that the items be cleaned and disinfected before they are dropped off (please ask us how to clean them if you aren’t sure). Those items will then be held for at least 72 hours before they will be evaluated.
• We price the items according to the market rate and then you sign off on the contract. Commission is 30% for payments made via cheque and 25% if credit on account is chosen. If offers are made below the asking price, we will contact you for authorization.
• Once an item has sold, the customer has up to 30 days to return the item due to any defects – not buyers’ remorse.
• Payment is made via cheque or credit on account after the 30 day return window. Cheques are issued monthly whenever the amount owing is over $100. Credit on account is applied monthly.
SPECIAL ORDERS
We are very happy to take special orders on non-stock items.
• All special orders require a minimum non-refundable 25% deposit.
• Returns for 100% refund are only accepted if the item is defective.
• If the customer orders an incorrect item, Beau Photo will do its best to return it to the supplier. If the supplier is okay to take the item back, there is often a minimum 15% restocking fee in addition to any shipping charges for the return.
RETURNS/REFUNDS
Any used or consignment purchases have a 30 day warranty against any defects.
There are no returns or exchanges on chemical & photo sensitive materials, or on opened paper, ink or software.
All else is subject to a minimum 15% restocking fee (upon inspection) unless otherwise noted.
Any refunds will be provided in the same manner as which the item(s) were originally paid for.
REPAIRS
FILM CAMERAS
When our technician attempts to repair older cameras, just the act of opening the camera up may cause additional components to break. Many of the plastics used in older cameras become brittle with age and of course usage over many years or decades can cause wear and tear even on metal components, making them delicate and more prone to damage during dis-assembly.
In addition, if an attempt had been made to repair the camera previously, either by its former owner or by a less-than-careful repair shop, threads could have been damaged and once taken apart again, they may be found to be stripped, making proper reassembly difficult or impossible.
Furthermore, once the technician has opened up your camera, what may have initially seemed to be a simple repair, could suddenly become a lot more involved. There is also a possibility that upon opening up a camera the technician might realize that needed parts are no longer available and/or cannot be fabricated, and will deem it un-repairable.
If during the repair, something else breaks due to the reasons mentioned above, there is a chance that it won’t be possible to restore the item to full operation, and may be even less functional that when it was first brought in.
We ask for the repair to be paid in full once you have a received an estimate. The repair will not be completed until it is paid. If for any reason your camera is then deemed un-repairable after the technician has started work on it – we will refund the charge.
You may refuse an estimate if you decide to not go ahead with the repair. Once you have paid for the repair and the technician has begun working on your camera however, the estimate/repair cannot be refused. If you choose to refuse the estimate and not have your camera repaired you will have three months to pick up the un-repaired camera from the date Beau Photo contacts you saying your camera is back in store. If a camera has not been picked up after three months, Beau Photo will dispose of it.
DIGITAL CAMERAS
After a final estimate has been received and approved, payment in full is required before any repair work commences. (Please note that in some cases your item may be re-estimated once the repair technician has had a more extensive look inside the item. At this point we will advise you of the updated estimate.) You are required to pay shipping fees to and from the designated repair house, as well as a refusal fee to cover the labour required to provide the estimate if, in the end, no repairs are actually performed and billed for. Costs may vary depending on the item and manufacturer.
Extra shipping insurance is available upon request. If you refuse insurance on your shipment, Beau Photo Supplies is not liable for any loss or damage that may occur to your equipment during shipping.
COOKIES
A cookie is a small computer file or piece of information that may be stored in your computer’s hard drive when you visit our website. We use cookies to both improve the functionality of our website as well as provide you with a customized online experience.
Our website is configured to to accept cookies automatically. If you prefer to disable cookies, you may change your browser to totally prevent cookies or to notify you when you are receiving a cookie, at which point you have the choice to accept or decline. Please keep in mind that if you decide to disable cookies, your visit to our website might not be optimal.
OTHER WEBSITES
Our website contains links to reputable third party sites (such as camera manufacturers, film companies, etc.) and this privacy policy does not pertain to those links. As Beau Photo is not responsible for those sites, we recommend that you visit their privacy policies to see how your information is being used.
PHOTOGRAPHIC EQUIPMENT LOANS
If you purchase your gear from us and it has to go in for a warranty repair but you have an upcoming shoot – don’t despair. Our Rental Department will help out with 50% off the rental of the same (or similar) gear to help you get your job done. Ask us for details.
If you aren’t sure what equipment to buy, why not try renting it first? If you then decide that you do want that item, you can apply up to two days of your rental charges towards the purchase price. Contact us for details.
FILM (is not dead)
We are pretty confident that have the widest selection of film on hand, in stock in all of Western Canada! Plus we are constantly scouring the Internet for new products. Please note that we can’t take returns on light sensitive materials or chemicals. Please ask us before you choose a product and we’ll make sure it is the right one for you.
ALBUMS & FOLDERS
We are proud to be the Canadian distributor of the masterfully hand-crafted Renaissance Albums from New York. In addition, we stock a large variety of photo presentation products from Canada (AGT Photomount) as well as the US (Tyndell & TAP Presentation products). Please note: all our albums are for re-sale. We sell those products only to photographers – not end users. If you are photographer and would to like be listed on our website as a re-seller, please contact us at info@beauphoto.com
NEW PRODUCTS
Often with a new product announcement, many manufacturers require us to take a deposit on the item to hold it in a queue for you. Therefore, customers with deposits will have a higher priority on the wait list if the item is in short supply.
Website Terms and Conditions
Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using https://beauphoto.com (“the Site”) operated by Beau Photo Supplies Inc. (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at https://beauphoto.com.
By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.
Intellectual Property
The Site and its original content, features and functionality are owned by Beau Photo Supplies Inc. and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
Termination
We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Links To Other Sites
Our Site may contain links to third-party sites that are not owned or controlled by Beau Photo Supplies Inc..
Beau Photo Supplies Inc. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.
Governing Law
This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of British Columbia, Canada, without giving effect to any principles of conflicts of law.
Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.
Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.
Contact Us
If you have any questions about this Agreement, please contact us.
BEAU PHOTO SUPPLIES INC.
Personal Information Protection Policy
At Beau Photo Supplies Inc., we are committed to providing our customers with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about our customers, protecting their personal information is one of our highest priorities.
While we have always respected our customers privacy and safeguarded their personal information, we have strengthened our commitment to protecting personal information as a result of British Columbia’s Personal Information Protection Act (PIPA). PIPA, which came into effect on January 1, 2004, sets out the ground rules for how B.C. businesses and not-for-profit organizations may collect, use and disclose personal information.
We will inform our customers of why and how we collect, use and disclose their personal information, obtain their consent where required, and only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances.
This Personal Information Protection Policy, in compliance with PIPA, outlines the principles and practices we will follow in protecting customers’ personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our customers’ personal information and allowing our customers to request access to, and correction of, their personal information.
Definitions
Personal Information –means information about an identifiable individual. ( E.g., including name, home address and phone number]. Personal information does not include contact information (described below).
Contact information – means information that would enable an individual to be contacted at a place of business and includes name, position name or title, business telephone number, business address, business email or business fax number. Contact information is not covered by this policy or PIPA.
Privacy Officer – means the individual designated responsibility for ensuring that Beau Photo Supplies Inc. complies with this policy and PIPA.
Policy 1 – Collecting Personal Information
1.1 Unless the purposes for collecting personal information are obvious and the customer voluntarily provides his or her personal information for those purposes, we will communicate the purposes for which personal information is being collected, either orally or in writing, before or at the time of collection.
1.2 We will only collect customer information that is necessary to fulfill the following purposes:
To verify identity: name, address, phone number, email address
To deliver requested products and services: name, address, phone number, email address
To enrol the client in a program: name, email address
To ensure a high standard of service to our customers.
To meet regulatory requirements.
Policy 2 – Consent
2.1 We will obtain customer consent to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent).
2.2 Consent can be provided orally, in writing and via email or it can be implied where the purpose for collecting using or disclosing the personal information would be considered obvious and the customer voluntarily provides personal information for that purpose.
2.3 Consent may also be implied where a customer is given notice and a reasonable opportunity to opt-out of his or her personal information being used for monthly newsletters, event and workshop announcements and the marketing of new services or products, and the customer does not opt-out.
2.4 Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation) customers can withhold or withdraw their consent for Beau Photo Supplies Inc. to use their personal information in certain ways. A customer’s decision to withhold or withdraw their consent to certain uses of personal information may restrict our ability to provide a particular service or product. If so, we will explain the situation to assist the customer in making the decision.
2.5 We may collect, use or disclose personal information without the customer’s knowledge or consent in the following limited circumstances:
When the collection, use or disclosure of personal information is permitted or required by law;
In an emergency that threatens an individual’s life, health, or personal security;
When the personal information is available from a public source (e.g., a telephone directory);
When we require legal advice from a lawyer;
For the purposes of collecting a debt;
To protect ourselves from fraud;
To investigate an anticipated breach of an agreement or a contravention of law
Policy 3 – Using and Disclosing Personal Information
3.1 We will only use or disclose customer personal information where necessary to fulfill the purposes identified at the time of collection or for a purpose reasonably related to those purposes such as:
To conduct client, customer, member surveys in order to enhance the provision of our services.
To contact our customers directly about products and services that may be of interest.
3.2 We will not use or disclose customer personal information for any additional purpose unless we obtain consent to do so.
3.3 We will not sell customer lists or personal information to other parties [unless we have consent to do so].
Policy 4 – Retaining Personal Information
4.1 If we use customer personal information to make a decision that directly affects the customer, we will retain that personal information for at least one year so that the customer has a reasonable opportunity to request access to it.
4.2 Subject to policy 4.1, we will retain customer personal information only as long as necessary to fulfill the identified purposes or a legal or business purpose.
Policy 5 – Ensuring Accuracy of Personal Information
5.1 We will make reasonable efforts to ensure that customer personal information is accurate and complete where it may be used to make a decision about the customer or disclosed to another organization.
5.2 Customers may request correction to their personal information in order to ensure its accuracy and completeness. A request to correct personal information must be made in writing and provide sufficient detail to identify the personal information and the correction being sought.
5.3 If the personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required and send the corrected information to any organization to which we disclosed the personal information in the previous year. If the correction is not made, we will note the customers’ correction request in the file.
Policy 6 – Securing Personal Information
6.1 We are committed to ensuring the security of customer personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks.
6.2 The following security measures will be followed to ensure that customer personal information is appropriately protected:
All computers and the accounting software used are password protected, and digital backups are encrypted and password protected as well. Our in-house server is kept up to date with the latest security software and only an encrypted VPN is used for offsite access. There is no public network access to any customer data residing on our in-house server.
For online ordering, all credit card data is securely stored on TD Bank’s own servers and customers have the option of not keeping their credit-card data on file. Our eCommerce site does not store credit card information. Our website uses one or more comprehensive security plugins and we endeavor to regularly update the components of our site as security concerns are discovered. Customers have the ability to edit and/or delete their personal information.
6.3 We will use appropriate security measures when destroying customer’s personal information such as: shredding documents and deleting electronically stored information.
6.4 We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.
Policy 7 – Providing Customers Access to Personal Information
7.1 Customers have a right to access their personal information, subject to limited exceptions.
A full listing of the exceptions to access can be found in section 23 of PIPA. Some examples include: solicitor-client privilege, disclosure would reveal personal information about another individual, health and safety concerns.
7.2 A request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought.
7.3 Upon request, we will also tell customers how we use their personal information and to whom it has been disclosed if applicable.
7.4 We will make the requested information available within 30 business days, or provide written notice of an extension where additional time is required to fulfill the request.
7.5 A minimal fee may be charged for providing access to personal information. Where a fee may apply, we will inform the customer of the cost and request further direction from the customer on whether or not we should proceed with the request.
7.6 If a request is refused in full or in part, we will notify the customer in writing, providing the reasons for refusal and the recourse available to the customer.
Policy 8 – Questions and Complaints: The Role of the Privacy Officer or designated individual
8.1 The Privacy Officer is responsible for ensuring Beau Photo Supplies Inc.’s compliance with this policy and the Personal Information Protection Act.
8.2 Customers should direct any complaints, concerns or questions regarding Beau Photo Supplies Inc. compliance in writing to the Privacy Officer. If the Privacy Officer is unable to resolve the concern, the customer may also write to the Information and Privacy Commissioner of British Columbia.
Contact information for Beau Photo Supplies Inc’s Privacy Officer:
General Manager admin@beauphoto.com