Beau Photo Terms and Policies

WHY SHOP AT BEAU?
Bottom line – we are here to assist you. It doesn’t matter if you are running your own photography business, are a photographic artist, a student getting into photography or someone who found an old film camera and want to start using it. We want to help you decide what is best for your needs. No hard sales tactics here. If you don’t see a particular item on our site, don’t hesitate to contact us as special orders are what we do best and often.

PHOTOGRAPHIC EQUIPMENT LOANS
If you purchase your gear from us and it has to go in for a warranty repair but you have an upcoming shoot – don’t despair. Our Rental Department will help out with 50% off the rental of the same (or similar) gear to help you get your job done. Ask us for details.

If you aren’t sure what equipment to buy, why not try renting it first? If you then decide that you do want that item, you can apply up to two days of your rental charges towards the purchase price. Contact us for details.

CONSIGNMENT & USED
All used and consignment items have a 30 day warranty period. Be sure to test the item(s) several times within this time frame to ensure they are working properly. You may return the item within the 30 day period, with the receipt, ONLY if the item is not functioning properly. We reserve the right to choose to have it repaired or provide a refund for the item. All returns are at the discretion of Beau staff.

We will not accept returns on used or consignment items due to the item being unsuitable for the purchaser’s needs, for items purchasers no longer want, or for items that have been damaged by the purchaser. Any film or batteries purchased with used items are non-refundable.

We take in a wide variety of items on consignment and a result, that department keeps expanding. Bring us your old (and older) film cameras, outdated film, DSLRs, lighting, grip gear, camera bags and we will look after getting everyone (buyer & seller) a fair price. Please call ahead of time to arrange for an appointment if you are looking to consign items.

FILM (is not dead)
We are pretty confident that have the widest selection of film on hand, in stock in all of Western Canada! Plus we are constantly scouring the Internet for new products. Please note that we can’t take returns on light sensitive materials or chemicals. Please ask us before you choose a product and we’ll make sure it is the right one for you.

ALBUMS & FOLDERS
We are proud to be the Canadian distributor of the masterfully hand-crafted Renaissance Albums from New York. In addition, we stock a large variety of photo presentation products from Canada (AGT Photomount) as well as the US (Tyndell & TAP Presentation products). Please note: all our albums are for re-sale. We sell those products only to photographers – not end users. If you are photographer and would to like be listed on our website as a re-seller, please contact us at info@beauphoto.com

CURRENCY
Any prices quoted are in Canadian dollars. We take debit, VISA, MasterCard, American Express and for online orders, also PayPal.

SHIPPING
If purchasing via credit card we are only able to ship to the billing address of the credit card holder. An address verification will be done to ensure that the information is correct. If is not, we will be unable to process your order.

We use a number of couriers and do our best to find the best value, both cost and time, to get your order to you. If you prefer, you can arrange to have your courier pick up on your behalf.

IN STORE PICK UP
In order to pick up an order placed over the phone or via email, the person who is paying for the order has to come in with their credit card and a photo ID. The order will not be released to anyone else.

PRICING
We do our best to keep prices up to date but with the fluctuating dollar, it is sometimes hard.
Any prices quoted for an item are subject to change (up or down!) without notice unless you have received a quote with a specific deadline.

RETURNS & REFUNDS
All returns unless otherwise defective, are subject to a minimum 15% re-stocking fee. All returned items will be inspected for wear and tear. If the warranty cards are filled out and the boxes are damaged, there will be an additional re-stocking fee.

There are no returns on film or chemicals, printer inks, opened software, special orders or printers where consumables have been installed. Please note, cash refunds can only be done up to $100.00. A refund cheque will be issued as soon as possible for amounts that exceed that amount.

SPECIAL ORDERS
There are so many wonderful photo products out there but we are unable to keep them all in stock. However, we would love to special order them for you. All special orders do require a 25% non-refundable deposit, or payment in full if under $100, prior to ordering. As noted above, no returns are permitted on special order items.

NEW PRODUCTS
Often with a new product announcement, many manufacturers require us to take a deposit on the item to hold it in a queue for you. This deposit is non-refundable. Customers with deposits will have a higher priority on the wait list if the item is in short supply than those that have not left a deposit.

BEAU PHOTO SUPPLIES INC.
Personal Information Protection Policy

At Beau Photo Supplies Inc., we are committed to providing our customers with exceptional service.  As providing this service involves the collection, use and disclosure of some personal information about our customers, protecting their personal information is one of our highest priorities.

While we have always respected our customers privacy and safeguarded their personal information, we have strengthened our commitment to protecting personal information as a result of British Columbia’s Personal Information Protection Act (PIPA).  PIPA, which came into effect on January 1, 2004, sets out the ground rules for how B.C. businesses and not-for-profit organizations may collect, use and disclose personal information.

We will inform our customers of why and how we collect, use and disclose their personal information, obtain their consent where required, and only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances.

This Personal Information Protection Policy, in compliance with PIPA, outlines the principles and practices we will follow in protecting customers’ personal information.  Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our customers’ personal information and allowing our customers to request access to, and correction of, their personal information.


Definitions

Personal Information –means information about an identifiable individual. ( E.g., including name, home address and phone number].  Personal information does not include contact information (described below).

Contact information – means information that would enable an individual to be contacted at a place of business and includes name, position name or title, business telephone number, business address, business email or business fax number.  Contact information is not covered by this policy or PIPA.

Privacy Officer – means the individual designated responsibility for ensuring that Beau Photo Supplies Inc. complies with this policy and PIPA.


Policy 1 – Collecting Personal Information

1.1  Unless the purposes for collecting personal information are obvious and the customer voluntarily provides his or her personal information for those purposes, we will communicate the purposes for which personal information is being collected, either orally or in writing, before or at the time of collection.

1.2  We will only collect customer information that is necessary to fulfill the following purposes:
To verify identity: name, address, phone number, email address
To deliver requested products and services: name, address, phone number, email address
To enrol the client in a program: name, email address
To ensure a high standard of service to our customers.
To meet regulatory requirements.


Policy 2 – Consent

2.1  We will obtain customer consent to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent).

2.2  Consent can be provided orally, in writing and via email or it can be implied where the purpose for collecting using or disclosing the personal information would be considered obvious and the customer voluntarily provides personal information for that purpose.

2.3  Consent may also be implied where a customer is given notice and a reasonable opportunity to opt-out of his or her personal information being used for monthly newsletters, event and workshop announcements and  the marketing of new services or products, and the customer does not opt-out.

2.4  Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation) customers can withhold or withdraw their consent for Beau Photo Supplies Inc. to use their personal information in certain ways.  A customer’s decision to withhold or withdraw their consent to certain uses of personal information may restrict our ability to provide a particular service or product.  If so, we will explain the situation to assist the customer in making the decision.

2.5  We may collect, use or disclose personal information without the customer’s knowledge or consent in the following limited circumstances:
When the collection, use or disclosure of personal information is permitted or required by law;
In an emergency that threatens an individual’s life, health, or personal security;
When the personal information is available from a public source (e.g., a telephone directory);
When we require legal advice from a lawyer;
For the purposes of collecting a debt;
To protect ourselves from fraud;
To investigate an anticipated breach of an agreement or a contravention of law


Policy 3 – Using and Disclosing Personal Information

3.1  We will only use or disclose customer personal information where necessary to fulfill the purposes identified at the time of collection or for a purpose reasonably related to those purposes such as:
To conduct client, customer, member surveys in order to enhance the provision of our services.
To contact our customers directly about products and services that may be of interest.

3.2  We will not use or disclose customer personal information for any additional purpose unless we obtain consent to do so.

3.3  We will not sell customer  lists or personal information to other parties [unless we have consent to do so].


Policy 4 – Retaining Personal Information

4.1  If we use customer personal information to make a decision that directly affects the customer, we will retain that personal information for at least one year so that the customer has a reasonable opportunity to request access to it.

4.2  Subject to policy 4.1, we will retain customer personal information only as long as necessary to fulfill the identified purposes or a legal or business purpose.


Policy 5 – Ensuring Accuracy of Personal Information

5.1  We will make reasonable efforts to ensure that customer personal information is accurate and complete where it may be used to make a decision about the customer or disclosed to another organization.

5.2  Customers may request correction to their personal information in order to ensure its accuracy and completeness.  A request to correct personal information must be made in writing and provide sufficient detail to identify the personal information and the correction being sought.

5.3  If the personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required and send the corrected information to any organization to which we disclosed the personal information in the previous year.  If the correction is not made, we will note the customers’ correction request in the file.


Policy 6 – Securing Personal Information

6.1  We are committed to ensuring the security of customer personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks.

6.2  The following security measures will be followed to ensure that customer personal information is appropriately protected:
All computers and the accounting software used are password protected, and digital backups are encrypted and password protected as well. Our in-house server is kept up to date with the latest security software and only an encrypted VPN is used for offsite access. There is no public network access to any customer data residing on our in-house server.

For online ordering, all credit card data is securely stored on TD Bank’s own servers and customers have the option of not keeping their credit-card data on file. Our eCommerce site does not store credit card information. Our website uses one or more comprehensive security plugins and we endeavor to regularly update the components of our site as security concerns are discovered. Customers have the ability to edit and/or delete their personal information.

6.3  We will use appropriate security measures when destroying customer’s personal information such as:  shredding documents and deleting electronically stored information.

6.4  We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.


Policy 7 – Providing Customers Access to Personal Information

7.1  Customers have a right to access their personal information, subject to limited exceptions.
A full listing of the exceptions to access can be found in section 23 of PIPA.  Some examples include:  solicitor-client privilege, disclosure would reveal personal information about another individual, health and safety concerns.

7.2  A request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought.

7.3  Upon request, we will also tell customers how we use their personal information and to whom it has been disclosed if applicable.

7.4  We will make the requested information available within 30 business days, or provide written notice of an extension where additional time is required to fulfill the request.

7.5  A minimal fee may be charged for providing access to personal information.  Where a fee may apply, we will inform the customer of the cost and request further direction from the customer on whether or not we should proceed with the request.

7.6  If a request is refused in full or in part, we will notify the customer in writing, providing the reasons for refusal and the recourse available to the customer.


Policy 8 – Questions and Complaints:  The Role of the Privacy Officer or designated individual

8.1  The Privacy Officer is responsible for ensuring Beau Photo Supplies Inc.’s compliance with this policy and the Personal Information Protection Act.

8.2  Customers should direct any complaints, concerns or questions regarding Beau Photo Supplies Inc. compliance in writing to the Privacy Officer. If the Privacy Officer is unable to resolve the concern, the customer may also write to the Information and Privacy Commissioner of British Columbia.

Contact information for Beau Photo Supplies Inc’s Privacy Officer:
General Manager  admin@beauphoto.com