My initial designs still had a graphic design feel to them and it took a while to shake that off and get away from the computer. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund. I believe, however, that these aren't necessarily also awesome marketing, minus the dramatic qualifier.
Many other members of GovNet staff noted how well you handled proceedings, especially during some difficult questions from delegates.
For instance, we use a stelographic transfer process for printing directly onto bags, and a tampographic (pad printing) process for achieving the same results on less even surfaces.