Beau Photo Terms and Policies

Bottom line – we are here to assist you. It doesn’t matter if you are running your own photography business, are a photographic artist, a student getting into photography or someone who found an old film camera and want to start using it. We want to help you decide what is best for your needs. No hard sales tactics here. If you don’t see a particular item on our site, don’t hesitate to contact us as special orders are what we do best and often.

If you purchase your gear from us and it has to go in for a warranty repair but you have an upcoming shoot – don’t despair. Our Rental Department will help out with 50% off the rental of the same (or similar) gear to help you get your job done. Ask us for details.

If you aren’t sure what equipment to buy, why not try renting it first? If you then decide that you do want that item, you can apply up to two days of your rental charges towards the purchase price. Contact us for details.

All used and consignment items have a 30 day warranty period. Be sure to test the item(s) several times within this time frame to ensure they are working properly. You may return the item within the 30 day period, with the receipt, ONLY if the item is not functioning properly. We reserve the right to choose to have it repaired or provide a refund for the item. All returns are at the discretion of Beau staff.

We will not accept returns on used or consignment items due to the item being unsuitable for the purchaser’s needs, for items purchasers no longer want, or for items that have been damaged by the purchaser. Any film or batteries purchased with used items are non-refundable.

We take in a wide variety of items on consignment and a result, that department keeps expanding. Bring us your old (and older) film cameras, outdated film, DSLRs, lighting, grip gear, camera bags and we will look after getting everyone (buyer & seller) a fair price. Please call ahead of time to arrange for an appointment if you are looking to consign items.

FILM (is not dead)
We are pretty confident that have the widest selection of film on hand, in stock in all of Western Canada! Plus we are constantly scouring the Internet for new products. Please note that we can’t take returns on light sensitive materials or chemicals. Please ask us before you choose a product and we’ll make sure it is the right one for you.

We are proud to be the Canadian distributor of the masterfully hand-crafted Renaissance Albums from New York. In addition, we stock a large variety of photo presentation products from Canada (AGT Photomount) as well as the US (Tyndell & TAP Presentation products). Please note: all our albums are for re-sale. We sell those products only to photographers – not end users. If you are photographer and would to like be listed on our website as a re-seller, please contact us at

Any prices quoted are in Canadian dollars. We take debit, VISA, Mastercard and American Express.

If purchasing via credit card we are only able to ship to the billing address of the credit card holder. An address verification will be done to ensure that the information is correct. If is not, we will be unable to process your order.

We use a number of couriers and do our best to find the best value, both cost and time, to get your order to you. If you prefer, you can arrange to have your courier pick up on your behalf.

In order to pick up an order placed over the phone or via email, the person who is paying for the order has to come in with their credit card and a photo ID. The order will not be released to anyone else.

We do our best to keep prices up to date but with the fluctuating dollar, it is sometimes hard.
Any prices quoted for an item are subject to change (up or down!) without notice unless you have received a quote with a specific deadline.

All returns unless otherwise defective, are subject to a minimum 15% re-stocking fee. All returned items will be inspected for wear and tear. If the warranty cards are filled out and the boxes are damaged, there will be an additional re-stocking fee.

There are no returns on film or chemicals, opened software, special orders or printers where consumables have been installed. Please note, cash refunds can only be done up to $100.00. A refund cheque will be issued as soon as possible for amounts that exceed that amount.

There are so many wonderful photo products out there but we are unable to keep them all in stock. However, we would love to special order them for you. All special orders do require a 25% non-refundable deposit, or payment in full if under $100, prior to ordering.

Often with a new product announcement, many manufacturers require us to take a deposit on the item to hold it in a queue for you. Therefore, customers with deposits will have a higher priority on the wait list if the item is in short supply.